2 years ago |
BJ Stevens , a member from Bracebridge , wrote: |
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I have never been so unsatisfied with a company in all my furniture purchasing. I purchased a sectional in march of 2021. about 2800.00. Just a few months in i called to complain about the back of the reclining chair was all bent out of shape and sagging. I did have to cancer due to covid and a cancer diagnosis . But early this spring i had several emails back and forth with several people from leons in bracebridge. By this point there are also several places on the section that has stitching coming out. Two guys came who were very professional and they said `This is insane 'they should be replacing your entire unit. After waiting several weeks to hear back from bracebridge I was informed they wanted to pick up the pieces effected and they would be sent away to be repaired. So this would be 3 pieces for stitching repair , and 4 pieces for the damaged recliner.... as its the recliner seat and back as well as the one that sits beside it because the problem is where it hooks together........ So they want to take 7 pieces of my 10 piece sectional... and it will be gone for 6-8 weeks.. i also purchased the extra insurance to cover this stuff which they had no problem encouraging me to purchase at the time. the final reply from leons bracebridge was , we can pick up the pieces for repair or you can call and see if the insurance will cover the replacement. There has been no solution!!! I am very unhappy and wont ever purchase from there again!
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Muskoka Leon's
6 Robert Dollar Drive, Bracebridge, 67 Silverwood Drive Huntsville
Muskoka, Ontario P1L 1P91
705-789-5589 | phone
705-645-2279 | cellular
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